Our client, a leading organisation in the electronics industry, is looking for a highly motivated and experienced Service Manager to lead their national service operations.
With a strong focus on innovation, product reliability, and customer satisfaction, our client is committed to delivering industry-leading service support for its growing portfolio of electronic systems and solutions across the UK.
The salary for the Service Manager role is competative and negotiable depending on your experience and benefits include: 25 days holiday + bank holidays, rising to 27 days with long service, Life assurance from day one at 2x salary, income protection scheme after five years' service, flexible hours and alternating early finish Fridays at 2pm, loyalty awards, including £500 gift after 20 years and 10 extra holiday days at 25 years, free parking, mental health and wellbeing support, including trained first aiders and awareness programs.
As the Service Manager, you will take charge of the service department, ensuring fast and effective resolution of technical issues, smooth service contract delivery, and exceptional customer care. You’ll be responsible for a team of skilled service engineers, working both in the field and on-site, and will play a key role in enhancing service delivery and operational efficiency. This is a fantastic opportunity for a proactive, technically-minded leader who thrives in a fast-paced, high-tech environment and is passionate about delivering premium support to customers.
Key Responsibilities at the Service Manager include:
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Lead and manage the service department, ensuring all technical services meet company standards and customer expectations.
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Oversee installation, maintenance, and support for electronic products, working closely with engineering and technical teams.
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Maintain strong customer relationships, providing tailored service solutions and acting as a key point of escalation.
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Monitor service KPIs (e.g., response time, resolution rate) and implement continuous improvement initiatives.
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Develop and implement national service strategies, including onboarding and training processes for new engineers.
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Coordinate field service operations and internal workflow, maintaining efficiency and service quality.
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Troubleshoot complex technical issues, support rework processes, and promote sustainable practices through circular economy initiatives.
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Collaborate cross-functionally with product development, quality assurance, and logistics teams.
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Provide regular reports to senior management and contribute to wider business goals
You'll need to have previous experience in a service management role, ideally within the electronics or technical engineering sector, as well as:
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Excellent leadership and people management skills with the ability to develop high-performing teams.
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Strong technical understanding of electronic systems, products, and service processes.
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Excellent communication and customer relationship skills.
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Confident in using data to make decisions and drive improvements.
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Familiarity with compliance requirements including health & safety, GDPR, and environmental policies.
Ready to join a forward thinking company that delivers service excellence? Apply now with your CV to take the next step in your service management career.