Senior Customer Service Administrator

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We are looking for a Senior Customer Service Administrator to join a local and established business based just outside of Salisbury. This is a full-time permanent role working Monday to Friday.

You will be joining a friendly team who are responsible for customer service and technical support.

Our ideal candidate would have previous experience working in a customer service administrative role. Some team-leading experience would be beneficial but not essential as you will be delegating duties to other members of staff and supporting the supervisor when needed.

Duties and Responsibilities:

  • Provide support to both Customer Services Administration Team and Technical Sales Team where required.
  • Manage the customer services returns process from start to finish, highlighting any patterns with returns.
  • Manage the customer services email accounts.
  • Liaise with the Warehouse on matters relating to order processing, picking, declines and stock.
  • Ensure customer scheduled orders are processed as required and on time.
  • Ensure all special builds are processed.
  • Manage Allocated Stock and reports.
  • Run required daily and monthly reports.
  • Manage the day to day postal problems and enquiries.
  • Support the Customer Services Manager with aged debtors and other duties.

Skills and Experience:

  • Previous experience working in a similar role
  • Excellent communication skills
  • High level of attention to detail
  • Some team leadership experience would be beneficial.

Please call Loren or Sophie for further information or click apply now to send your CV

21 June 2021
Sales Admin
Wiltshire, Salisbury
£22,000 - 24,000