Senior Customer Service Administrator

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We are looking for a Senior Customer Service Administrator to join a local and established business based just outside of Salisbury. This is a full-time permanent role working Monday to Friday.

You will be joining a friendly team who are responsible for customer service and technical support.

Our ideal candidate would have previous experience working in a customer service administrative role. Some team-leading experience would be beneficial but not essential as you will be delegating duties to other members of staff and supporting the supervisor when needed.

Duties and Responsibilities:

  • Provide support to both Customer Services Administration Team and Technical Sales Team where required.
  • Manage the customer services returns process from start to finish, highlighting any patterns with returns.
  • Manage the customer services email accounts.
  • Liaise with the Warehouse on matters relating to order processing, picking, declines and stock.
  • Ensure customer scheduled orders are processed as required and on time.
  • Ensure all special builds are processed.
  • Manage Allocated Stock and reports.
  • Run required daily and monthly reports.
  • Manage the day to day postal problems and enquiries.
  • Support the Customer Services Manager with aged debtors and other duties.

Skills and Experience:

  • Previous experience working in a similar role
  • Excellent communication skills
  • High level of attention to detail
  • Some team leadership experience would be beneficial.

Please call Loren or Sophie for further information or click apply now to send your CV

Permanent
21 June 2021
Sales
Sales Admin
Wiltshire, Salisbury
£22,000 - 24,000