We are looking for an organised and customer-focused Sales Administrator to join a busy team, providing sales administration, order processing and customer service support.
This is a varied Sales Administrator role, combining general office administration with direct customer contact. You will play an important part in supporting the sales team, processing customer orders and ensuring enquiries are dealt with efficiently and professionally.
Key responsibilities will include:
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Processing customer web orders accurately and efficiently.
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Taking customer orders and processing payments over the telephone.
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Handling incoming customer calls and responding to email enquiries.
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Providing information on products, pricing, delivery times and services.
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Assisting with customer quotations and sales documentation.
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Maintaining accurate customer records and updating sales information.
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Monitoring order progress and keeping customers informed.
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Resolving order queries and discrepancies, escalating issues where necessary.
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Providing general sales administration and office support.
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Liaising with colleagues across the business to ensure orders are fulfilled promptly.
What we are looking for:
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Previous experience in a Sales Administrator, Sales Support, Customer Service or general Administration role.
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Experience processing customer orders and payments.
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Confident communication skills, both over the telephone and in writing.
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Good IT skills, including Microsoft Word, Excel and Outlook.
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Excellent organisational skills and attention to detail.
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The ability to manage multiple tasks and priorities in a busy environment.
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A friendly, professional and helpful approach to customer service.
Experience using CRM or order processing systems, e-commerce platforms or working within a sales environment would be advantageous.
The ideal candidate will be reliable, proactive and comfortable working as part of a team. You will enjoy helping customers, solving problems and ensuring that administrative tasks are completed accurately and on time.
- 8am – 5pm 42.5 hours per week 30 mins for lunch
- 21 days holiday plus bank holidays
- Parking on site
- Supportive of training and development within the company.
If you have strong administration and customer service skills and are looking for a varied Sales Administrator opportunity, we would be pleased to hear from you! Please apply here with your CV!