Lettings Assistant

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We are looking for a Lettings Assistant to join a lovely award-winning independent estate agent based in Salisbury. You will be working in a fast-paced team and be carrying out the team administration and assisting with some viewings (so a driving license is essential).

As well as working in a fantastic team you will benefit from 25 working days plus bank holidays.  After two years’ continuous service the right to take up to a further 5 days as unpaid leave.

As the Lettings Assistant your responsibilities will include:

  • Act as the first point of contact with clients, landlords, tenants, other professionals, contractors, suppliers, and the general public, primarily over the telephone but also face to face. 
  • Register prospective applicants and maintain an accurate applicant database.
  • Call applicants on a weekly basis to update records and to book viewings, assist with viewings when required.
  • Manage the diary - book viewings, market appraisals, and routine property visits.
  • Produce property particulars and window cards and ensure these are regularly updated.
  • Organise and maintain gas safety and electrical inspections.
  • Draft new tenancy paperwork and pass for checking.
  • Coordinate incoming maintenance by notifying Landlords to gain authorisation then raising detailed worksheets and sending them to contractors.
  • Manage the key system efficiently and ensure all keys are chased and returned at the end of each week.
  • Maintain a substantial contractor database and ensure the relevant certificates and insurance policies are in date and filed on the system and chase 1 month prior to renewal.
  • Book Inventories and checkouts at the instruction of the Lettings Manager/Negotiator.

To successfully become the Lettings Assistant, you will need:

  • Previous experience in administration within an office environment.
  • Driving license and own transport
  • Customer service focussed experience
  • Strong IT skills
  • Good communication skills both written and verbal
  • Previous property experience would be an advantage
20 September 2021
Administration & Secretarial
Wiltshire, Salisbury
£18-24K DOE