Are you an experienced Customer Service Advisor looking for an opportunity to grow within a supportive and close-knit team? Join a family-run engineering company on the outskirts of Salisbury as a Customer Advisor, where you'll be an integral part of an expanding sales team.
Why Join Us as the new Customer Service Advisor?
- Competitive Salary & Yearly Bonus Scheme: Recognising your hard work and commitment.
- Company Pension: Secure your future with our contributory pension plan.
- Onsite Parking: Enjoy the convenience of free parking right at the office.
- Company Events: Be part of a team that celebrates success together.
In this role, you’ll handle incoming sales calls, generate new sales leads, and provide exceptional product and service information. You’ll also be the primary liaison for the on-the-road sales team, ensuring a seamless customer experience.
Key Responsibilities as the Customer Service Advisor:
- Identify and assess customer needs to ensure satisfaction and exceed expectations.
- Build and maintain trusting relationships with customers through open and interactive communication.
- Meet personal and team sales targets, as well as call-handling quotas.
- Manage customer complaints, providing timely solutions and following up to ensure full resolution.
- Maintain accurate records of customer interactions, process accounts, and organise documentation.
If you have proven experience in customer support or as a client service representative, we’d love to hear from you.
Apply Today! Send your CV or call Emily or Lynne at 01722 334433 for more information.