A growing Salisbury based company is seeking a Customer Service Advisor to provide high quality frontline customer service by offering information and guidance, quickly and sensitively.
As the Customer Service Advisor, you will be required to:
- Provide a high-quality telephone enquiry service, creating detailed records during telephone conversations.
- Determine if a complaint falls within the terms, advise and progress accordingly.
- Give guidance with regards to progressing a complaint.
- Administer appropriate customer service surveys on a weekly basis.
- To keep all material up to date and escalate complaints when needed.
- Produce letters and documentation.
To be a successful Customer Service Advisor you will have the following skills and experience:
- Good prioritising, problem solving and organisational skills
- Computer literate – especially in Microsoft Products
- Excellent verbal and written communication skills
- Impartiality and diplomacy skills
- Excellent attention to detail
- Resilience and tenacity (handles pressure to meet deadlines well, with an optimistic attitude)
- Ability to retain high level of information relating to processes
- Following instructions and procedures
Working hours are Monday – Friday 9am-5pm with one hour for lunch, and excellent company benefits. In return, the Customer Service Advisor will receive a salary of £18,000 per annum.
If you think this would suit your skills and Experience call us now on 01722 334433