Looking for a job working in a supportive and friendly team? A well-established Salisbury business is looking for a Customer Service Administrator to provide comprehensive support to their Customer Services Department. As the Customer Service Administrator, you will be responsible for handling customer orders and questions, ensuring smooth operations and high customer satisfaction.
Along with a salary of £23,000 per annum, you will also receive free parking, employee discounts at high street retailers, wellbeing initiatives and regular staff events. You’ll be working onsite with the team 9-5 Monday – Thursday and 9-4:30 on a Friday
As Customer Service Administrator, your responsibilities will include:
- Providing support to all members of the Customer Services Department with decisions regarding customer orders, questions, and complaints.
- Liaising with the Warehouse on matters relating to order processing, picking, declines, and stock management.
- Working closely with the Accounts Department to ensure the correct assignment of funds to customer accounts.
- Ensuring customer scheduled orders are processed accurately and on time.
- Resolving any account balance discrepancies.
- Contacting customers for payment when products are available.
- Managing allocated stock and preparing necessary reports.
- Running required daily reports.
- Handling day-to-day postal problems, enquiries, and costs.
What we’re looking for in a Customer Service Administrator:
Full training will be provided, but you need to be well-organised, friendly and have good administration experience. You will have the ability to deal with a variety of clients. You must be self-motivated with excellent computer skills and have polished communication skills. Teamwork is also essential to succeeding in this role.
To apply for this role as Customer Service Administrator, please click apply online and upload an updated copy of your CV