Case Management Officer

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Our central Salisbury based client is looking for a Case Management Officer to join their busy team. You will be required to facilitate the smooth transition of the agent’s internal complaints procedures, through to closure and to provide high quality frontline customer service.

As a Case Management Officer your duties and responsibilities will include:

  • To action incoming and outgoing mail as necessary
  • To create records and always ensure accuracy of the records
  • To handle telephone and written enquiries and record the information in a timely manner
  • To produce letters and documentation, ensuring accuracy always.
  • To maintain the diary in a timely fashion and adhere to complaint timescales
  • To liaise with adjudicators as necessary and to carry out any third-party enquiries that they require
  • Liaise with customers, firms and other outside bodies in order to maintain accurate records
  • Maintain the companies filing system
  • To provide guidance on the companies procedures as required
  • To be involved in customer satisfaction surveys and use office reproduction and telecommunications systems as required

To be successful in the role of Case Management Officer you will be able to demonstrate:

  • A good level of education in Maths and English GCSE or equivalent
  • An ability to work under pressure to meet deadlines. resilience and tenacity
  • Strong planning and organisational skills
  • Excellent prioritising, problem solving skills
  • Excellent attention to detail
  • Ability to work independently and as a team player
  • Excellent communication skills, written and verbal and an ability to multitask
  • Ability to maintain a rapport with challenging consumers
  • Competent in the use of Microsoft Products
  • Ability to consider the potential outcome and consequences of an action

Salary is £18,000 per annum with a 5-day working week 9am-5pm

For more information contact Jo on 01722 334433 or apply with your CV!

Permanent
11 March 2020
Customer Services
Account Manager
Wiltshire, Salisbury
£18,000